Terms & Conditions of Service

Connected Event Group Pty Ltd (ABN: 37 638 148 366) ("CEG") 2/95a Burrows Road, Alexandria NSW 2015

Effective: 1 July 2025

1. Definitions and Interpretation

1.1 In these Terms, unless the context requires otherwise:

"Agreement" means the contract between CEG and the Client formed in accordance with clause 2.4, incorporating these Terms and the accepted quote.

"Bump-in" means the process of delivering, setting up, and installing equipment at the Event Location.

"Bump-out" means the process of dismantling, packing, and removing equipment from the Event Location.

"Client" or "You" means the person, company, or entity engaging CEG's Services.

"Collection Date" means the date and time agreed for collection of equipment under a Dry Hire arrangement.

"Commencement Date" means the date when equipment enters the possession of the Client or CEG commences Services at the Event Location.

"Confidential Information" means all CEG information identified as confidential or reasonably regarded as such, excluding information that is public, already known, lawfully received, or required by law.

"Dry Hire" means equipment rental without CEG operator services, where the Client takes possession of equipment for self-operation.

"Equipment" means any lighting, sound, staging, audio-visual equipment, attachments, leads, or any other items that CEG hires to the Client.

"Event" means the particular event, function, or occasion for which Services are requested.

"Event Date" means the date on which the Event takes place.

"Event Location" means the venue, premises, or location where the Event takes place and Services are provided.

"Fees" means CEG's fees and charges as confirmed in the accepted quote.

"Full Service" means complete event production services including equipment supply, setup, operation, and removal.

"Hire Period" means from the Commencement Date until the Return Date.

"Load-in/Load-out" means the physical delivery and collection of equipment to and from the Event Location.

"Removal Date" means the date and time agreed for CEG to remove equipment from the Event Location.

"Return Date" means the date the Equipment is returned to CEG's possession or control.

"Services" means the website and event production services offered by CEG as described in the quote.

1.2 Headings do not affect interpretation.

1.3 A reference to a clause or party is to a clause or party to these Terms.

1.4 Rights and obligations on natural persons include their heirs, executors, administrators and assigns.

1.5 Rights and obligations on corporate bodies include successors and assigns.

1.6 A trustee is bound personally and in their capacity as trustee.

1.7 Obligations on two or more persons bind them jointly and severally.

1.8 A reference to a matter includes the whole and part.

1.9 Words defined have corresponding grammatical forms.

1.10 Words in the singular include the plural and vice versa.

1.11 References to laws, documents or terms include amendments or replacements.

1.12 All periods are inclusive of the days indicated.

1.13 "Includes" means without limitation.

2. General

2.1 Connected Event Group Pty Ltd (ABN: 37 638 148 366) ("CEG") provides event production and equipment hire services.

2.2 These terms and conditions (Terms) set out the basis on which CEG offers its event production services (Services). Except as otherwise agreed in writing, any Services supplied by CEG will be subject to these Terms.

2.3 You accept these Terms by engaging CEG to provide Services or accepting a quote from CEG.

2.4 If you act or engage CEG on behalf of another entity, you confirm that you have authority to enter into these Terms on behalf of that entity and personally indemnify CEG from and against all loss or damage which may arise if this is not the case.

2.5 Certain Services may be subject to additional terms and conditions (Additional Terms). If these Terms conflict with any Additional Terms, the Additional Terms will prevail.

2.6 These Terms are subject to change without notice.

3. Contract

3.1 You may request the Services of CEG in respect of a particular event (Event) by email, phone or in person.

3.2 Following CEG's receipt of a request, CEG will provide a quote confirming the requested Services and CEG's fees and charges (Fees).

3.3 CEG may decline to provide some or all Services requested, for any reason.

3.4 The contract between you and CEG is formed when you advise CEG in writing that you accept the quote. The quote is open for acceptance in accordance with the acceptance period stated on the quote and, if no period is stated, then within 30 days of the date of the quote.

3.5 By accepting the quote, you represent and warrant that:

  • a. you have the power and authority to do so;
  • b. prior to accepting the quote, you have obtained such professional legal, accounting or financial advice as you consider appropriate or waived that right; and
  • c. all information you supplied to CEG is correct, accurate and not misleading.

3.6 Services Scope and Limitations CEG's services are limited to those specifically outlined in the quote and do not include:

  • a. Venue booking or liaison (unless specifically contracted
  • b. Catering or hospitality services
  • c. Entertainment booking or management
  • d. Permit applications or regulatory approvals
  • e. Content creation or intellectual property licensing
  • f. Post-event cleaning (unless specifically contracted)

3.7 Any services not explicitly included in the quote will be subject to additional charges at CEG's standard rates.

3.8 CEG reserves the right to refuse services that:

  • a. Exceed safe working load limit   
  • b. Require specialised permits not held by CEG
  • c. Involve hazardous materials or activities
  • d. Conflict with venue restrictions or regulations

4. Services

4.1 CEG will provide the Services at the Event location (Event Location) on the date of the Event (Event Date) and for the duration of the Event.

4.2 CEG will attend the Event Location and repossess and remove equipment on a date and at a time agreed between you and CEG (Removal Date).

4.3 You must ensure that access to the Event Location is made accessible to CEG at the times and dates agreed, including for inspection, the Event itself and removal, even if those dates fall on weekends or public holidays.

4.4 Under a Dry Hire arrangement, CEG will make equipment available for collection on a date and at a time agreed between you and CEG (Collection Date). All equipment must be signed for by an adult aged 18 or over.

4.5 You must return equipment to CEG on the agreed Return Date in good working condition. Failure to do so may result in additional charges.

4.6 You must use all care, skill and attention in operating hired equipment, in accordance with CEG's or the manufacturer's instructions and all applicable laws.

4.7 You are wholly responsible for hired equipment while in your possession, including for any loss or damage, and must notify CEG in writing within 24 hours of any defect, loss or accident involving the equipment.

5. Payment and Deposits

5.1 Non-Account Clients

  • Jobs under $10,000: 50% deposit on booking; balance due no later than 7 days prior to bump-in.
  • Jobs $10,000 or more: 50% deposit on booking; full pre-payment due no later than 7 days prior to bump-in.

5.2 Account-Holders

  • Jobs $10,000 or more: 50% deposit due 7 days prior to bump-in; balance due in accordance with the Client's approved credit terms.
  • Jobs under $10,000: payment in accordance with the Client's approved credit terms.

5.3 Payment Methods and Processing

  • a. Accepted payment methods: Bank transfer, Visa, Mastercard, American Express, Apple Pay, and Google Pay
  • b. Credit card and digital wallet payments incur a processing fee of 1.8%
  • c. International payments may incur additional bank charges
  • d. All payments must be in Australian dollars unless otherwise agreed

5.4 Overdue Accounts

Any amount not received by its due date will attract:

  • A flat $30 administration fee, and
  • Interest at 1.5% per month, calculated daily from the due date until payment in full.

5.5 Late Payment Consequences

  • a. Services may be suspended for accounts overdue by more than 14 days
  • b. Equipment may be recovered immediately for accounts overdue by more than 30 days
  • c. Legal costs for debt recovery will be charged to the client
  • d. Future services may require payment in advance for clients with payment history issues

6. Title

6.1 Nothing in these Terms confers on you any title to the equipment. You must not sell or grant a security interest in the equipment.

6.2 You may not make any alteration or addition to equipment without CEG's prior written consent. Any permitted alteration or addition belongs to CEG.

6.3 Equipment remains personal and moveable property and must not be permanently affixed.

7. Cancellation and Rescheduling

CEG Cancellation: CEG may cancel or reschedule at any time on reasonable grounds (including equipment failure, safety concerns or force majeure), provided we give you as much notice as practicable. We will always do our best to find alternative solutions or suppliers in extreme circumstances. We will refund any pre-payments less any costs already incurred.

7.1 Client Cancellation Fees (notice before bump-in):

  • More than 30 days: forfeit 25% deposit
  • 10–30 days: 50% of total Fees
  • 3–10 days: 75% of total Fees
  • Less than 3 days: 100% of total Fees

7.2 CEG Cancellation

If CEG cancels, we will refund any deposits or pre-payments less costs already incurred.

7.3 Partial Cancellation

  • a. Reduction in services by more than 25% within 14 days of bump-in will incur a 15% administration fee
  • b. Equipment substitutions requested within 7 days of bump-in may incur additional charges
  • c. Venue changes will require re-quotation and may incur additional costs
  • d. Date changes are subject to availability and may require new quotes

7.4 Rescheduling

  • a. Events may be rescheduled once without penalty if notice is given more than 30 days in advance
  • b. Subsequent rescheduling will incur a 10% administration fee
  • c. Rescheduling within 30 days of the original date is subject to availability and cancellation fees
  • d. Seasonal rate differences may apply to rescheduled events

8. Insurance Requirements

8.1 The Client must maintain the following minimum insurance coverage:

  • a. Public Liability Insurance: Minimum $20 million per occurrence
  • b. Products Liability Insurance: Minimum $10 million per occurrence

8.2 Certificates of currency must be provided:

  • a. No later than 7 days prior to bump-in
  • b. Upon request during the hire period
  • c. Immediately upon renewal of any policy

8.3 Failure to maintain adequate insurance may result in immediate termination of services without refund.

9. Defend, Indemnify, Hold Harmless

9.1 You must defend, indemnify and hold harmless CEG, its related entities, officers, directors, employees and agents from and against all claims and liabilities (including legal costs on a solicitor/client basis) arising out of or in connection with these Terms, including:

  • a. loss or damage to or caused by the equipment, including personal injury or property damage; and
  • b. defect, seizure, breakdown of equipment or delay in providing Services.

These obligations are reduced to the extent CEG contributed through gross negligence or serious misconduct.

9.2 To the extent CEG's liability is not defended, indemnified and held harmless, CEG limits its liability exclusively to replacing equipment, re-supplying the Service or refunding amounts paid.

9.3 CEG is not liable under any circumstances for any special, indirect, incidental, consequential, punitive or exemplary damages, including lost profits.

9.4 You must insure your obligations in clause 9.1 and provide evidence of such insurance upon request.

10. Force Majeure

10.1 CEG is not liable for any failure or delay caused by events beyond CEG's control, including labour disputes, transport delays, data communication failures, inability to obtain supplies, fires, civil unrest, mechanical breakdown, weather, acts of God, government action, pandemics, cyber-attacks or similar events.

10.2 Weather and Environmental Contingencies:

  • a. Outdoor events are subject to weather-related risks that may affect equipment performance and safety
  • b. CEG will monitor weather forecasts and advise of potential risks
  • c. Equipment protection measures (covers, shelters) are available at additional cost
  • d. Event postponement or cancellation due to severe weather will be treated as force majeure

11. Worksite Safety

11.1 The Client must provide and maintain a safe work environment and comply with all applicable occupational health and safety laws. CEG reserves the right to delay, suspend or refuse installation or other work if at any time it reasonably considers the worksite or task unsafe.

11.2 The Client must ensure the Event Location complies with all applicable occupational health and safety laws, including but not limited to:

  • a. Safe access and egress routes
  • b. Adequate lighting for setup and operation
  • c. Stable and level surfaces for equipment placement
  • d. Protection from weather conditions
  • e. Separation from public areas during setup/breakdown

11.3 The Client must provide CEG with:

  • a. Site-specific safety information and hazard identification
  • b. Emergency contact details and procedures
  • c. Access to first aid facilities and emergency services
  • d. Information about any site restrictions or special requirements

11.4 CEG reserves the right to:

  • a. Conduct safety inspections before commencing work
  • b. Refuse to proceed if conditions are deemed unsafe
  • c. Implement additional safety measures at the Client's cost
  • d. Evacuate equipment and personnel if safety is compromised

12. Waiting-Time Charges

Where CEG is delayed through no fault of its own—including incorrect bump-in times provided by the Client, late venue access or other Client-caused delays—CEG may charge additional labour fees at its standard hourly rates for all waiting or stand-by time.

13. Equipment & Technology Disclaimer

13.1 CEG maintains, services and tests all equipment prior to hire and uses only high-quality, fit-for-purpose gear.

13.2 The Client acknowledges that, despite these precautions, technology can fail unpredictably and without notice.

13.3 In the event of equipment malfunction, CEG will follow its standard processes to repair or replace failed items with as little impact as possible.

13.4 The Client accepts this inherent risk and agrees that CEG's liability for any such failure is limited under clause 9.2.

13.5 CEG recommends the Client order backup equipment for critical show elements; however, this remains at the Client's discretion and cost.

14. Subcontractors and Service Delivery

14.1 Right to Subcontract CEG reserves the absolute right to engage qualified subcontractors, suppliers, and service delivery partners to fulfill any part of the Services, including but not limited to:

  • a. Equipment supply and technical services
  • b. Transport, logistics, and installation services
  • c. Specialised technical operators and crew
  • d. Additional equipment or services not directly provided by CEG
  • e. Venue-specific or location-specific service requirements

14.2 Subcontractor Standards and Selection CEG will only engage subcontractors and suppliers who:

  • a. Meet CEG's quality standards and operational requirements
  • b. Hold appropriate licences, certifications, and insurance coverage 
  • c. Have demonstrated competency and reliability in their field
  • d. Agree to be bound by equivalent professional and confidentiality standards
  • e. Are deemed by CEG, in its sole discretion, to be capable of executing services to CEG's standards

14.3 Quality Control and Supervision

  • a. All subcontracted services remain under CEG's direction and supervision
  • b. CEG maintains responsibility for overall service delivery and client satisfaction
  • c. Subcontractors must comply with CEG's operational procedures and quality standards
  • d. CEG reserves the right to replace any subcontractor who fails to meet required standards

14.4 Client Relationship and Communication

  • a. CEG remains the primary point of contact for all Services
  • b. Subcontractors are not authorised to make commitments or variations on behalf of CEG
  • c. All client communications regarding subcontracted services must be directed through CEG
  • d. The Client acknowledges that subcontractor engagement does not create any direct contractual relationship between the Client and subcontractors

14.5 Liability and Insurance Coverage

  • a. CEG maintains full responsibility for subcontracted services under these Terms
  • b. All subcontractors must maintain appropriate insurance coverage as required by CEG
  • c. CEG's liability limitations and indemnification provisions apply to all subcontracted services
  • d. Subcontractors are covered under CEG's overall service delivery obligations

14.6 Client Consent and Notification

  • a. By accepting these Terms, the Client consents to CEG's use of qualified subcontractors
  • b. CEG is not required to seek additional consent for individual subcontractor engagements
  • c. CEG may, at its discretion, notify the Client of key subcontractors involved in service delivery
  • d. The Client may not unreasonably refuse CEG's choice of qualified subcontractors

15. Termination

15.1 CEG may terminate an engagement and repossess any hired equipment immediately upon notice if you breach or appear likely to breach these Terms.

15.2 On termination, CEG may recover all costs, expenses, losses and damages (including legal fees on a solicitor/client basis) arising out of or in connection with these Terms.

15.3 You authorise CEG to enter any premises owned by you for repossession purposes.

16. Confidentiality

16.1 Confidential Information means all CEG information identified as confidential or reasonably regarded as such, excluding information that is public, already known, lawfully received or required by law.

16.2 You must keep Confidential Information secret, use reasonable care to protect it, and not disclose it except to those who need to know and under confidentiality obligations.

16.3 All subcontractors engaged by CEG are bound by equivalent confidentiality obligations and must comply with client-specific confidentiality requirements.

17. Data and Privacy

17.1 CEG respects your right to privacy and will collect and deal with your personal information in accordance with CEG's Privacy Policy and applicable laws.

17.2 Personal Information Collection and Use:

  • a. CEG collects personal information necessary for service delivery, including contact details, event requirements, and payment information
  • b. Information may be shared with subcontractors and suppliers as necessary for service delivery
  • c. CEG will not use personal information for marketing purposes without explicit consent
  • d. Clients may request access to, correction of, or deletion of their personal information

17.3 Event Data and Content:

  • a. CEG may collect technical data during events for quality assurance and improvement purposes
  • b. Any recordings or documentation created during events remain the property of the Client unless otherwise agreed
  • c. CEG may use de-identified event data for business development and marketing purposes
  • d. Specific confidentiality requirements for sensitive events will be addressed in separate agreements

17.4 Data Security:

  • a. CEG implements reasonable security measures to protect personal and business information
  • b. Data breaches will be reported to affected parties within 72 hours of discovery
  • c. International data transfers (if any) will comply with Australian privacy laws
  • d. Data retention periods align with legal requirements and business needs

17.5 Business Use of Information:

  • a. CEG may use aggregated, de-identified data for business improvement, industry benchmarking, and service development
  • b. CEG will not sell, licence, or commercialise personal or confidential client information
  • c. CEG may use event images, photos, and general event information for marketing materials and promotional purposes unless the Client advises prior to the event that they do not wish their event to be featured in CEG's marketing
  • d. Technical data may be used for equipment performance analysis and service optimisation

18. Intellectual Property

18.1 CEG's Services, processes, and related materials are subject to intellectual property rights including copyright and trademark. All material is owned and/or controlled by CEG.

18.2 You may not broadcast, republish, post, upload, transmit, distribute, display, adapt or change any of CEG's proprietary Services, processes, or materials without CEG's prior written permission.

18.3 Any intellectual property created during subcontracted services is subject to the same terms as direct CEG services.

19. Consumer Guarantees and Australian Consumer Law

19.1 CEG acknowledges that under the Australian Consumer Law, the following consumer guarantees apply to our Services:

  • a. Services will be rendered with due care and skill
  • b. Services will be fit for the purpose for which they are commonly bought
  • c. Services will be fit for any disclosed purpose
  • d. Services will be supplied within a reasonable time

19.2 These consumer guarantees cannot be excluded, restricted or modified, and take precedence over any conflicting terms in this agreement.

19.3 Where CEG is liable for a failure to comply with a consumer guarantee, our liability is limited to:

  • a. Re-supplying the Services; or
  • b. Paying the cost of having the Services re-supplied

19.4 This limitation does not apply where the failure constitutes a major failure or where such limitation would be contrary to law.

19.5 These Terms do not limit or exclude any warranties, guarantees or conditions implied by law, including the Australian Consumer Law.

20. General

20.1 CEG may assign its rights and obligations under these Terms by notice; you may not assign without CEG's consent.

20.2 Notices must be in writing and delivered personally, posted to the recorded address, or sent by email, in which case they are treated as received when entering the recipient's information system.

20.3 If any term is inconsistent with law, that part will be severed and the remainder remain in effect.

20.4 Any variation or waiver of these Terms must be in writing and signed by both parties.

20.5 Except as otherwise provided, these Terms constitute the entire agreement and supersede any prior agreement or representation.

20.6 Dispute Resolution: Neither party may commence legal proceedings until the parties have engaged in mediation.

20.7 Governing Law: These Terms are governed by the law of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.

20.8 Amendments: Any amendments to these Terms, any Contract or scope of Services must be requested in writing by the Client and approved in writing by CEG. Such amendments will incur an administration fee as notified by CEG and may incur legal fees reasonably incurred by CEG in reviewing, negotiating or preparing any necessary documentation. CEG will not implement any amendment until these fees have been paid in full.

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