Connected Event Group Pty Ltd (ABN: 37 638 148 366) ("CEG") 2/95a Burrows Road, Alexandria NSW 2015
Effective: 1 July 2025
1.1 In these Terms, unless the context requires otherwise:
"Agreement" means the contract between CEG and the Client formed in accordance with clause 2.4, incorporating these Terms and the accepted quote.
"Bump-in" means the process of delivering, setting up, and installing equipment at the Event Location.
"Bump-out" means the process of dismantling, packing, and removing equipment from the Event Location.
"Client" or "You" means the person, company, or entity engaging CEG's Services.
"Collection Date" means the date and time agreed for collection of equipment under a Dry Hire arrangement.
"Commencement Date" means the date when equipment enters the possession of the Client or CEG commences Services at the Event Location.
"Confidential Information" means all CEG information identified as confidential or reasonably regarded as such, excluding information that is public, already known, lawfully received, or required by law.
"Dry Hire" means equipment rental without CEG operator services, where the Client takes possession of equipment for self-operation.
"Equipment" means any lighting, sound, staging, audio-visual equipment, attachments, leads, or any other items that CEG hires to the Client.
"Event" means the particular event, function, or occasion for which Services are requested.
"Event Date" means the date on which the Event takes place.
"Event Location" means the venue, premises, or location where the Event takes place and Services are provided.
"Fees" means CEG's fees and charges as confirmed in the accepted quote.
"Full Service" means complete event production services including equipment supply, setup, operation, and removal.
"Hire Period" means from the Commencement Date until the Return Date.
"Load-in/Load-out" means the physical delivery and collection of equipment to and from the Event Location.
"Removal Date" means the date and time agreed for CEG to remove equipment from the Event Location.
"Return Date" means the date the Equipment is returned to CEG's possession or control.
"Services" means the website and event production services offered by CEG as described in the quote.
1.2 Headings do not affect interpretation.
1.3 A reference to a clause or party is to a clause or party to these Terms.
1.4 Rights and obligations on natural persons include their heirs, executors, administrators and assigns.
1.5 Rights and obligations on corporate bodies include successors and assigns.
1.6 A trustee is bound personally and in their capacity as trustee.
1.7 Obligations on two or more persons bind them jointly and severally.
1.8 A reference to a matter includes the whole and part.
1.9 Words defined have corresponding grammatical forms.
1.10 Words in the singular include the plural and vice versa.
1.11 References to laws, documents or terms include amendments or replacements.
1.12 All periods are inclusive of the days indicated.
1.13 "Includes" means without limitation.
2.1 Connected Event Group Pty Ltd (ABN: 37 638 148 366) ("CEG") provides event production and equipment hire services.
2.2 These terms and conditions (Terms) set out the basis on which CEG offers its event production services (Services). Except as otherwise agreed in writing, any Services supplied by CEG will be subject to these Terms.
2.3 You accept these Terms by engaging CEG to provide Services or accepting a quote from CEG.
2.4 If you act or engage CEG on behalf of another entity, you confirm that you have authority to enter into these Terms on behalf of that entity and personally indemnify CEG from and against all loss or damage which may arise if this is not the case.
2.5 Certain Services may be subject to additional terms and conditions (Additional Terms). If these Terms conflict with any Additional Terms, the Additional Terms will prevail.
2.6 These Terms are subject to change without notice.
3.1 You may request the Services of CEG in respect of a particular event (Event) by email, phone or in person.
3.2 Following CEG's receipt of a request, CEG will provide a quote confirming the requested Services and CEG's fees and charges (Fees).
3.3 CEG may decline to provide some or all Services requested, for any reason.
3.4 The contract between you and CEG is formed when you advise CEG in writing that you accept the quote. The quote is open for acceptance in accordance with the acceptance period stated on the quote and, if no period is stated, then within 30 days of the date of the quote.
3.5 By accepting the quote, you represent and warrant that:
3.6 Services Scope and Limitations CEG's services are limited to those specifically outlined in the quote and do not include:
3.7 Any services not explicitly included in the quote will be subject to additional charges at CEG's standard rates.
3.8 CEG reserves the right to refuse services that:
4.1 CEG will provide the Services at the Event location (Event Location) on the date of the Event (Event Date) and for the duration of the Event.
4.2 CEG will attend the Event Location and repossess and remove equipment on a date and at a time agreed between you and CEG (Removal Date).
4.3 You must ensure that access to the Event Location is made accessible to CEG at the times and dates agreed, including for inspection, the Event itself and removal, even if those dates fall on weekends or public holidays.
4.4 Under a Dry Hire arrangement, CEG will make equipment available for collection on a date and at a time agreed between you and CEG (Collection Date). All equipment must be signed for by an adult aged 18 or over.
4.5 You must return equipment to CEG on the agreed Return Date in good working condition. Failure to do so may result in additional charges.
4.6 You must use all care, skill and attention in operating hired equipment, in accordance with CEG's or the manufacturer's instructions and all applicable laws.
4.7 You are wholly responsible for hired equipment while in your possession, including for any loss or damage, and must notify CEG in writing within 24 hours of any defect, loss or accident involving the equipment.
Any amount not received by its due date will attract:
6.1 Nothing in these Terms confers on you any title to the equipment. You must not sell or grant a security interest in the equipment.
6.2 You may not make any alteration or addition to equipment without CEG's prior written consent. Any permitted alteration or addition belongs to CEG.
6.3 Equipment remains personal and moveable property and must not be permanently affixed.
CEG Cancellation: CEG may cancel or reschedule at any time on reasonable grounds (including equipment failure, safety concerns or force majeure), provided we give you as much notice as practicable. We will always do our best to find alternative solutions or suppliers in extreme circumstances. We will refund any pre-payments less any costs already incurred.
If CEG cancels, we will refund any deposits or pre-payments less costs already incurred.
8.1 The Client must maintain the following minimum insurance coverage:
8.2 Certificates of currency must be provided:
8.3 Failure to maintain adequate insurance may result in immediate termination of services without refund.
9.1 You must defend, indemnify and hold harmless CEG, its related entities, officers, directors, employees and agents from and against all claims and liabilities (including legal costs on a solicitor/client basis) arising out of or in connection with these Terms, including:
These obligations are reduced to the extent CEG contributed through gross negligence or serious misconduct.
9.2 To the extent CEG's liability is not defended, indemnified and held harmless, CEG limits its liability exclusively to replacing equipment, re-supplying the Service or refunding amounts paid.
9.3 CEG is not liable under any circumstances for any special, indirect, incidental, consequential, punitive or exemplary damages, including lost profits.
9.4 You must insure your obligations in clause 9.1 and provide evidence of such insurance upon request.
10.1 CEG is not liable for any failure or delay caused by events beyond CEG's control, including labour disputes, transport delays, data communication failures, inability to obtain supplies, fires, civil unrest, mechanical breakdown, weather, acts of God, government action, pandemics, cyber-attacks or similar events.
10.2 Weather and Environmental Contingencies:
11.1 The Client must provide and maintain a safe work environment and comply with all applicable occupational health and safety laws. CEG reserves the right to delay, suspend or refuse installation or other work if at any time it reasonably considers the worksite or task unsafe.
11.2 The Client must ensure the Event Location complies with all applicable occupational health and safety laws, including but not limited to:
11.3 The Client must provide CEG with:
11.4 CEG reserves the right to:
Where CEG is delayed through no fault of its own—including incorrect bump-in times provided by the Client, late venue access or other Client-caused delays—CEG may charge additional labour fees at its standard hourly rates for all waiting or stand-by time.
13.1 CEG maintains, services and tests all equipment prior to hire and uses only high-quality, fit-for-purpose gear.
13.2 The Client acknowledges that, despite these precautions, technology can fail unpredictably and without notice.
13.3 In the event of equipment malfunction, CEG will follow its standard processes to repair or replace failed items with as little impact as possible.
13.4 The Client accepts this inherent risk and agrees that CEG's liability for any such failure is limited under clause 9.2.
13.5 CEG recommends the Client order backup equipment for critical show elements; however, this remains at the Client's discretion and cost.
14.1 Right to Subcontract CEG reserves the absolute right to engage qualified subcontractors, suppliers, and service delivery partners to fulfill any part of the Services, including but not limited to:
14.2 Subcontractor Standards and Selection CEG will only engage subcontractors and suppliers who:
14.3 Quality Control and Supervision
14.4 Client Relationship and Communication
14.5 Liability and Insurance Coverage
14.6 Client Consent and Notification
15.1 CEG may terminate an engagement and repossess any hired equipment immediately upon notice if you breach or appear likely to breach these Terms.
15.2 On termination, CEG may recover all costs, expenses, losses and damages (including legal fees on a solicitor/client basis) arising out of or in connection with these Terms.
15.3 You authorise CEG to enter any premises owned by you for repossession purposes.
16.1 Confidential Information means all CEG information identified as confidential or reasonably regarded as such, excluding information that is public, already known, lawfully received or required by law.
16.2 You must keep Confidential Information secret, use reasonable care to protect it, and not disclose it except to those who need to know and under confidentiality obligations.
16.3 All subcontractors engaged by CEG are bound by equivalent confidentiality obligations and must comply with client-specific confidentiality requirements.
17.1 CEG respects your right to privacy and will collect and deal with your personal information in accordance with CEG's Privacy Policy and applicable laws.
17.2 Personal Information Collection and Use:
17.3 Event Data and Content:
17.4 Data Security:
17.5 Business Use of Information:
18.1 CEG's Services, processes, and related materials are subject to intellectual property rights including copyright and trademark. All material is owned and/or controlled by CEG.
18.2 You may not broadcast, republish, post, upload, transmit, distribute, display, adapt or change any of CEG's proprietary Services, processes, or materials without CEG's prior written permission.
18.3 Any intellectual property created during subcontracted services is subject to the same terms as direct CEG services.
19.1 CEG acknowledges that under the Australian Consumer Law, the following consumer guarantees apply to our Services:
19.2 These consumer guarantees cannot be excluded, restricted or modified, and take precedence over any conflicting terms in this agreement.
19.3 Where CEG is liable for a failure to comply with a consumer guarantee, our liability is limited to:
19.4 This limitation does not apply where the failure constitutes a major failure or where such limitation would be contrary to law.
19.5 These Terms do not limit or exclude any warranties, guarantees or conditions implied by law, including the Australian Consumer Law.
20.1 CEG may assign its rights and obligations under these Terms by notice; you may not assign without CEG's consent.
20.2 Notices must be in writing and delivered personally, posted to the recorded address, or sent by email, in which case they are treated as received when entering the recipient's information system.
20.3 If any term is inconsistent with law, that part will be severed and the remainder remain in effect.
20.4 Any variation or waiver of these Terms must be in writing and signed by both parties.
20.5 Except as otherwise provided, these Terms constitute the entire agreement and supersede any prior agreement or representation.
20.6 Dispute Resolution: Neither party may commence legal proceedings until the parties have engaged in mediation.
20.7 Governing Law: These Terms are governed by the law of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.
20.8 Amendments: Any amendments to these Terms, any Contract or scope of Services must be requested in writing by the Client and approved in writing by CEG. Such amendments will incur an administration fee as notified by CEG and may incur legal fees reasonably incurred by CEG in reviewing, negotiating or preparing any necessary documentation. CEG will not implement any amendment until these fees have been paid in full.
